For weeks now I’ve been getting occasional automated messages from Charter Communications telling me that I am scheduled for new service installation the next day. I’ve been ignoring these calls and assuming that whoever is actually supposed to be getting the new service will eventually get sick of their installation man not showing up, call Charter, and provide them with the correct phone number. This week I’ve gotten seven such calls, including four today. Charter doesn’t service my area, so I’m positive that it’s their error and not mine. The message gives a phone number that I can call if I have questions, but I can’t call it from my phone because they don’t service my area and somehow have their phone system set up to reject incoming out-of-area calls.
Charter’s website does not provide an easy-to-find customer service number. I eventually found one, and talked to a very confused woman who normally assists custmers in Wisconsin. Being that I don’t even know what they think I’m supposed to be signing up for, she had no idea how to fix the problem.
My phone number is registered with the National Do Not Call Registry, but since these calls aren’t marketing calls, I can’t threaten file a complaint with the FCC on those grounds.
I’ve used their email contact form (providing my law firm email address for extra oomph) so we’ll see what happens next.