Dear .mac Team,
I pay $99/year for your service. For me, the most important parts of the .mac package are the wonderful email and webmail interface you’ve designed. While I love the ease of use and ability to use iSync to keep my address book mobile, I feel it is inexcusable that I see this screen an average of 2-5 times a week. I only use webmail during office hours. Such unreliability should not occur during peak times.
You need to fix your reliablity issues if you want me to continue paying for your service, especially considering the good things I’ve been hearing about Gmail.